Get your free demo scheduled today
In a quick 30-minute session, our team will show you how Backbone scales medical-grade chart review to guarantee revenue integrity. You'll leave with free access to the platform to test it yourself.
Let's start a conversation
Got questions about features, pricing, or how Backbone works? Tell us what you need and we'll respond quickly.
Frequently asked questions
Frequently asked questions
Browse these frequently asked questions or reach out to our team for personalized help.
What does Backbone do?
Backbone is an AI chart reviewer for revenue integrity. It reads the full chart and checks it against payer policies, auth requirements, and your contracts: then tells you what’s clean, what’s risky, and what to fix before you submit.
What exactly does Backbone review in the chart?
Clinical documentation, diagnoses/procedures, orders, referrals, prior auth, medical necessity support, site-of-service rules, and required attachments -- plus payer-specific quirks like timing, modifiers, and documentation rules.
How does Backbone learn over time?
Backbone learns from outcomes: denials, payer requests, remits, and appeals results. When a payer changes behavior, the system adapts -- so your rules don’t go stale.
How do you integrate with our systems?
Typically via your EHR/PM/billing workflow: Backbone pulls the relevant chart context and pushes back results as worklists, flags, or tasks—so teams can act without changing how they work.
What’s the fastest way to pilot?
Pick 1 specialty + 1–3 payers + a narrow claim set. We’ll run reviews in parallel with your team, measure denial drivers and first-pass yield impact, and then expand to more payers/claim types.
What does Backbone do?
Backbone is an AI chart reviewer for revenue integrity. It reads the full chart and checks it against payer policies, auth requirements, and your contracts: then tells you what’s clean, what’s risky, and what to fix before you submit.
What exactly does Backbone review in the chart?
Clinical documentation, diagnoses/procedures, orders, referrals, prior auth, medical necessity support, site-of-service rules, and required attachments -- plus payer-specific quirks like timing, modifiers, and documentation rules.
How does Backbone learn over time?
Backbone learns from outcomes: denials, payer requests, remits, and appeals results. When a payer changes behavior, the system adapts -- so your rules don’t go stale.
How do you integrate with our systems?
Typically via your EHR/PM/billing workflow: Backbone pulls the relevant chart context and pushes back results as worklists, flags, or tasks—so teams can act without changing how they work.
What’s the fastest way to pilot?
Pick 1 specialty + 1–3 payers + a narrow claim set. We’ll run reviews in parallel with your team, measure denial drivers and first-pass yield impact, and then expand to more payers/claim types.
What does Backbone do?
Backbone is an AI chart reviewer for revenue integrity. It reads the full chart and checks it against payer policies, auth requirements, and your contracts: then tells you what’s clean, what’s risky, and what to fix before you submit.
What exactly does Backbone review in the chart?
Clinical documentation, diagnoses/procedures, orders, referrals, prior auth, medical necessity support, site-of-service rules, and required attachments -- plus payer-specific quirks like timing, modifiers, and documentation rules.
How does Backbone learn over time?
Backbone learns from outcomes: denials, payer requests, remits, and appeals results. When a payer changes behavior, the system adapts -- so your rules don’t go stale.
How do you integrate with our systems?
Typically via your EHR/PM/billing workflow: Backbone pulls the relevant chart context and pushes back results as worklists, flags, or tasks—so teams can act without changing how they work.
What’s the fastest way to pilot?
Pick 1 specialty + 1–3 payers + a narrow claim set. We’ll run reviews in parallel with your team, measure denial drivers and first-pass yield impact, and then expand to more payers/claim types.
GET TO KNOW US BETTER
Discover why customers choose Backbone
Take a look at Backbone's ability to transform charts to paid, guaranteed claims
GET TO KNOW US BETTER
Discover why customers choose Backbone
Take a look at Backbone's ability to transform charts to paid, guaranteed claims
GET TO KNOW US BETTER
Discover why customers choose Backbone
Take a look at Backbone's ability to transform charts to paid, guaranteed claims